Hello, I'm
Katherine
Gonzalez
Commercial Operations Coordinator
International Business graduate with 5+ years of experience in customer support and administrative assistance. Native Spanish speaker dedicated to delivering efficient, high-quality service to clients and teams.
About Me
Who I am
Bridging communication gaps with professionalism and care
Hi, I'm Katherine, I'm an International Business graduate with a passion for helping teams stay organized and clients feel supported.
I have experience in customer support and administrative roles, where I focus on clear communication, attention to detail, and making processes run smoothly, I've worked with tools like HubSpot, Vtiger, and NetSuite to manage client information, track interactions, and keep workflows efficient, always aiming to improve both team productivity and the overall client experience.
Quick Profile
Communication
Clear, professional & bilingual interaction
Organization
Precise, efficient workflow management
CRM Expertise
HubSpot, Vtiger & NetSuite proficiency
Services I Offer
What I can do
for you
Professional support solutions tailored to your business and client success needs
Customer Support
Professional multi-channel client communication and inquiry management with care and precision
CRM Management
HubSpot, Vtiger & NetSuite database management, contact tracking, and workflow optimization
Administrative Assistance
Calendar management, email handling, task coordination, and organizational support
Data Entry & Records
Accurate data input, client database maintenance, and thorough record keeping
Bilingual Support
Native Spanish and professional English communication for international clients and teams
Process Coordination
Workflow optimization, task tracking, and operational efficiency improvement
Need a customized solution? I'm flexible and ready to adapt to your unique needs.
Job Experience
Where I've
worked
Professional background in customer support, operations, and business administration
Team Leader
- Consultant in immigration, providing assistance in administrative processes including scheduling appointments and filling out forms for residence cards
- Customer support and incorporation of LL companies in Spain
- Monitoring group performance, setting goals and promoting a results-oriented environment
Commercial Operations Coordinator
- Management, optimization and documentation of processes
- Standardization of new workflows and internal auditory to track, locate and repurpose company assets
- Used tools such as Databricks and HubSpot to support operational efficiency
Let's Work Together
Let's work
together
Ready to improve your customer experience or streamline your operations? Let's talk about how I can help.
Get in Touch
Why Work With Me?
- Bilingual English & Spanish support
- CRM expertise (HubSpot, Vtiger, NetSuite)
- Reliable, detail-oriented professional
- International business background